FAQ

We have a strong belief in encouraging and supporting individuals who are struggling mentally or have a disability to take control of their lives. With enough planning and assistance, we hope to be able to eliminate the self-doubt these individuals have on a daily basis. Giving people more control over their life and even educating people were needed to grant them a more prosperous future. One everyone deserves.

Yes. To add media follow these steps: 1. Enter the app’s Settings 2. Click on the “Manage FAQs” button 3. Select the question you would like to add media to 4. When editing your answer click on the camera, video, or GIF icon 5. Add media from your library.

Our clients can vary and our cleaners have experience working in most settings. Such as small to big offices, leasing sites, schools, restaurants, and areas for landlords (residential complexes or communal areas, practices, and retail sites.

We always train enough cleaners in case there is a big job that needs to be completed or you have a bigger premise. Some clients need cleaners for 4+ hours a day. Which can be provided for as well Cleaners are trained for each site, so, when cover arrives the job is done correctly and to a high standard whilst following the work plan.

We do not do minimum booking times. The focus is more on the tasks that have been assigned. Some cleaners may be quicker or take slightly longer than others, and there are the client's requirements to consider as well. We create a detailed plan which has a thorough list of what the cleaner has to complete. We can work out a rough time for how long the full tasks should take.

The service we provide is mainly based on your needs. Our team can do deep cleans which are recommended for the first clean and normally thorough clean like this should be done every month or so, for restaurants, we would say more frequently. Thereafter a normal clean session can take place, daily, weekly, etc... We aim to provide a plan that suits your needs and can be quite flexible to meet all your requirements.

Communication is very important. As well as going overtraining for the site and even prior to this we check our staff's communication to make sure we can support them to be able to communicate effectively with you and others. Giving cleaning materials and equipment isn't enough, we will make an effort to position our staff so there are no barriers. This will make them more comfortable and able to tackle tasks and communicate better.

For commercial cleaning, we can do up to 40 miles. As long as our cleaners are offered enough dates and hours. For residential (home cleaning) we can do up to 15 miles for clients if needed. This is from Central Glasgow. We include travel costs in our quotes. As long as we know ahead of time we can schedule a team. Feel free to contact us to find out if you are in our range.

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Yes, this is possible. We usually need a quick look around your site which can be done through a camera or pictures and site estimates. We can get all relevant information via this method and email if necessary. If an on-site visit/when cleaning begins the job is bigger or smaller, reimbursements and possible extra charges will be made to accommodate. We always make an effort to get to our clients to offer the free estimation in person.

It is recommended that we be issued with spare keys for the necessary places our cleaners are expected to clean so access isn't a problem. This way security for buildings and staff do not need to constantly have to deal with the need to let cleaners in and out. Any alarms such as intruder alarms that are activated when a fire exit door is opened our staff will be able to deactivate. This will be discussed with clients and the closure and opening of offices if needed to ensure it is all done correctly. Fire alarm evacuation and training will be given to all our cleaners.

We understand our clients will vary. We try and offer fixed rates rather than hourly ones. This gives our cleaners enough time to do the job and not be rushed about time. However, we will offer an hour charge if needed for clients who need this. This would be more for residential cleaning. You can call or email us to get a free valuation, we will go over your requirements and provide a price and which services we will offer. The time of cleaning will be what suits you best.

We provide our own cleaning equipment and have everything which is needed to accomplish all tasks. The cleaning material we use is eco-friendly and we pursue this due to not containing hazardous materials, which means fewer health risks for all. They are better for the environment and more suitable for people who have weaker immune systems and health risks. If you have a specific requirement for equipment and cleaning supplies being used then you can let us know which you prefer, or we can look for ones which are more for you. The changes will be updated on the cleaning plan whenever this is needed.

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An FAQ section can be used to quickly answer common questions about you or your business, such as “Where do you ship to?”, “What are your opening hours?” or “How can I book a service?” It’s a great way to help people navigate your site and can even boost your site’s SEO.